7 - 10 May 2018
Kuala Lumpur, Malaysia

Media Center

Download the 6th Malaysian Shared Services & Outsourcing Week Brochure

Download your copy to see the cutting edge case studies on moving your centre up the value chain, harnessing technology, driving customer experience and those all important talent management strategies!



Letter to the Boss

Need help in getting approval to attend? 

We appreciate that time out of the office can be difficult to justify, especially with the constant pressure of return on investment and time. This is why we have put together this short letter for you to use in your internal decision-maing process, if needed. Hope it's useful. 

2017 Attendee List

Find out who attended in 2017!

Fast Track Registration

Ready to register? Simply complete the form and email it to enquiry@iqpc.com.sg 

Articles & Reports

Benchmark against your peers on RPA and Talent

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work

Blending data from SSON Analytics proprietary database and responses from SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian Shared Services Centres (SSCs) – Talent, Technology and Knowledge Work.

Articles & Reports

Robotics And The New World View of Shared Services: Why Malaysia stands to benefit most from this new technology innovation

In this article, we look at how robotic process automation has been making headway as means of replacing mundane transactional work and freeing up staff for true “careers” based on value adding services.

Speakers Presentation

Achieve End-To-End Process StandardisationWithin a Year: How Did We Do It?

Presented By: 

Nor’Aini Jalaludin (NORA)
Head of HR Centralised Services, Group Human Resource Management

Embarking on Intel Malaysia’s Journey towards Defect Free Employee (DFE)

Presented by: 

Lin Im Tan
Human Resource Shared Service Center Director
Intel Malaysia

Leading Change: From Concept to Migration and Transformation/Building a High Performing Team Culture in SSC

Presented by: 

Chen Theng Aik
Director and Head of Center for Financial Services
PALL Corporation

Retaining Your Best Talent

Presented by: 

Corina Tan 
General Manager
Sr. Director, APJ CSB Sales Operations
Dell Penang

Transitioning to Value Added Operations with RPA

Presented By: 

Mohd Nizam Abdul Rahim
Head of Information Technology Services
Sime Darby Global Services Centre

Driving Business Value through Integrated System, Process Simplification, Standardisation & Automation to Achieve World-Class Service Delivery

Presented By: 

Khurram Shahzad
General Manager
British American Service Centre Asia Pacific Region